HP Solutions software won't start Send a Fax

[Mick888]

HP Solutions software won't start Send a Fax.  Won't open fax program for Office Jet 4500  

[MKazi]

@Mick888

Welcome to HP Support Forums. 🙂 

Thanks for reaching out to us on HP Support Forums. 

I understand that you have an HP Officejet 4500 Desktop All-in-One Printer and are unable to send a fax using te HP Solution Center. Not worry, I'll do my best to help you. 

Did any software changes or updates happen on your computer recently?

Are the full featured drivers installed correctly for the printer?

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Windows 7: On the Windows task bar, click the Windows icon (), click Programs, click HP, and then click HP Solution Center.

• Click Settings, and then click Fax Settings.

• Click More Fax Settings, and then click Digital Fax Setup Wizard.

If the issue persists then you may attempt the following steps:

Make sure you have the Fax driver installed in the Devices and Printers, and then when you go to send a fax from the printing application make sure you designate the HP Officejet 4500 G510 fax driver. When you press print you will get the fax dialog box in step 3.

I sincerely hope this fixes the issue. Let me know. All the best! 🙂

[Mick888]

You are right ! the icon for the 4500 -G510g-z-fax   Icon disappeared from my printer list.  I  can't find the driver here.  Can you give me the name of the drivers so I can search for them? 

[Mick888]

OK, I downloaded the drivers and will install them

[Mick888]

I downloaded the driver file (230mb) and extracted it.  It brought up an option screen.  But before I chose an option, I tried the fax program again.  This time the fax window opened and I could send a fax.  I still do not see the 4500 fax icon on the printer list like it used to be but the program works.  I do not know it the drivers reloaded or not but it works and I can end this chase.  Thank you.  

[Barachiel · Accepted solution]

Hi @Mick888 ,

Thank you for responding,

It's great to have you back 😉

It looks like you were interacting with @MKazi , but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service.

Thank you for the update,

I appreciate your time and efforts, 

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. 🙂