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‎12-10-2016 05:40 AM

HP Recommended
Product: HP Envy 7645
Operating System: Microsoft Windows 10 (64-bit)

I get this message every day in HP Support Assistant I have removed the software and reinstalled and I keep getting it, I will delete the message and it comes back and I do not have a MAC. "HP Printers - Printer Not Found During Network Driver Setup (Mac)"   Does anyone know how to make this stop?  Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-10-2016 02:30 PM

HP Recommended

Hello@Nanny11,

 

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.

 

I understand that you have issues with HP Support assistant. Did I get it, right?

 

This looks like a bug in the application which sometimes does occur.

Fortunately, I have found a way to fix it. You will have to uninstall the application complete off the PC and then do a fresh installation using the link below.

 

http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

Hope this answers the question. Please let me know more.

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎12-10-2016 02:30 PM

HP Recommended

Hello@Nanny11,

 

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.

 

I understand that you have issues with HP Support assistant. Did I get it, right?

 

This looks like a bug in the application which sometimes does occur.

Fortunately, I have found a way to fix it. You will have to uninstall the application complete off the PC and then do a fresh installation using the link below.

 

http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

Hope this answers the question. Please let me know more.

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎12-11-2016 06:13 AM

HP Recommended

 

 

 

I did as you said and I beleive it has fixed it, I have rebooted a couple of times and the message has not come back.  Thank you so very much!!!!!!!

Was this reply helpful? Yes No
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