HP Support Assistant - Uneeded updates

[albert-70]

I am using HP Support Assistant Version: 9.13.85.0, I believe the latest version.  I have installed the Fax driver and latest firmware for my printer (OfficeJet Pro 9022e), which I had to do manually as the Support Assistant just kept timing out, but the HP Support Assistant keeps retaining that they were not installed through it and shows updates are available.  The Support Assistant now does download the updates but the setup application says they are already installed.

How can I get the Support Assistant to accept that manually installed updates are already done?

[Dragon-Fur]

@albert-70 

Welcome to the HP User Community.

Were it mine to do,

Uninstall the HP Support Assistant application from Settings > Apps > Apps and Features

Restart the computer and log in

Corrected entry

==========================================================

Download, Save, Install the latest supported HP version of the HP Support Assistant

Website / Information / Video / White Paper / Download

HP Support Assistant

Technical white paper - HP Support Assistant 9.0

Can't stand it?

You could also try a "lesser" approach:

Remove the printer from HPSA app > Restart the computer and log in > Open the app and add the printer

Still odd?

Open the HPSA app > Settings > Switch OFF Automatic Updates

Restart the computer and log in

Leave the auto-updates setting off for a while (a day, an hour, as long as you can stand it)

Normally this approach has no impact in printer updates - it is primarily to control the main device (computer).

That said, when nothing else manages to curb the HPSA's enthusiasm, shutting off automatic driver update might help.

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

HP OfficeJet Pro 9022e All-in-One Printer 

OR

Product Home

Enter the type and name of your HP device

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

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[albert-70]

Hi Dragon-Fur,

Thanks for the help.  Re-installing the application was ok and seems to have fixed it.  One point - I did elect to remove old devices during the uninstall process.

You should be aware though that the application is not available on Microsoft Store so I downloaded it from:  https://support.hp.com/us-en/help/hp-support-assistant

[Dragon-Fur · Accepted solution]

@albert-70 

You are welcome.

True - Just moved too fast and grabbed the wrong information.

Ouch.

Corrected content in the first post and below.

Uninstall the HP Support Assistant application from Settings > Apps > Apps and Features

Restart the computer and log in

Download, Save, Install the latest supported HP version of the HP Support Assistant

Website / Information / Video / White Paper / Download

HP Support Assistant

Technical white paper - HP Support Assistant 9.0

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"