HP TANGO Printer Won’t Turn On

[Barker456]

Help! My printer won’t turn on at all. I have:

• plugged it into a different outlet
• held down the power button
• unplugged and waiting 60 seconds and replugged into outlet.

nothing will turn on at all. 

[KB_Screen]

I would also like help with the same problem.  I printed something, closed it down, then later in the day went to use the printer again and now there is now powering on.  Unplugged it etc as per support guide, but I don't have a different cord to try, just different power outlet, nothing. 

[KB_Screen]

one more thing, if I buy a new power cord for the model, is that likely to solve the problem? 

Or is it something to do with the printer and having to seek it being serviced or replaced...

[Nal_NR]

Hi @KB_Screen,

Welcome to the HP Support Community

I'd like to help!

I understand the printer will not turn on.

Please follow the steps below and see how it goes.

Recycle power to the printer

• Unplug the printer and then reconnect the printer to reset the power module.
• Disconnect the power cord from the printer.
• Unplug the power cord from the wall outlet, power strip, or surge protector.
• After the printer has been disconnected for at least 60 seconds, reconnect the power cord to the printer.
• Plug the power cord directly into the wall outlet.
• Depending on your printer model, use the appropriate steps to start a Power On/Off cycle:
• Printers with a Power button: Press and release the Power button. Do not hold the button down.
• NOTE:
• If you press and hold the Power button too long, the printer might turn on and then off without restarting. If this happens, press and quickly release the Power button again.
• Printers with a Power switch: Press the Power switch to the Off position, and then press it to the On position.
• If the printer does not turn on, wait 10 seconds, and then press the Power button or reset the Power switch again.

Follow the remaining steps from this document here. 

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Barker456,

Welcome to the HP Support Community

I'd like to help!

I understand the printer will not turn on.

Please follow the steps below and see how it goes.

Recycle power to the printer

• Unplug the printer and then reconnect the printer to reset the power module.
• Disconnect the power cord from the printer.
• Unplug the power cord from the wall outlet, power strip, or surge protector.
• After the printer has been disconnected for at least 60 seconds, reconnect the power cord to the printer.
• Plug the power cord directly into the wall outlet.
• Depending on your printer model, use the appropriate steps to start a Power On/Off cycle:
• Printers with a Power button: Press and release the Power button. Do not hold the button down.
• NOTE:
• If you press and hold the Power button too long, the printer might turn on and then off without restarting. If this happens, press and quickly release the Power button again.
• Printers with a Power switch: Press the Power switch to the Off position, and then press it to the On position.
• If the printer does not turn on, wait 10 seconds, and then press the Power button or reset the Power switch again.

Follow the remaining steps from this document here. 

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[KB_Screen]

Thanks for the reply.  I had tried all those steps already in attempt to resolve the issue, and it didn't work.  My next attempt will be to purchase a replacement power cord, but if that fails does the printer need servicing...

[Lela7]

I just had the same exact issue with my printer and would also like to know where I may get a new power cord and if that is the issue. I tried all of the above steps.

[KB_Screen]

I live in Italy and have found a supplier with the replacement cord available to dispatch through the site https://parts.hp.com/

[Nal_NR]

Hi @KB_Screen,

Thanks for your reply. Well, if the power cord does not help then, This might require one on one interaction to fix the issue.

I've sent you a private message. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

[Lela7]

Could someone please PM me as well?