HP Tango Spectrum router setup failure

[vicdlr]

Hi,

Our HP Tango printer works fine with Eero router but when I tried seting up using the Spectrum supplied router, it does not complete the setup. It chimes to indicate it  has connected to the router but failes to complete the setup.

[Raj_05]

Hi @vicdlr,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Tango printer is having trouble completing the setup with your Spectrum router, here are a few troubleshooting steps you can try.

Check Router Settings:

• Ensure that the router's Wi-Fi is set to broadcast on both 2.4 GHz and 5 GHz bands. Some devices, including printers, might have issues connecting to certain bands.
• Make sure the router’s firewall or security settings are not blocking the printer.

Network Compatibility:

• Verify that your router's SSID (network name) and password do not contain special characters or spaces. Sometimes, these can cause issues with printer setup.

Restart Devices:

• Restart your Spectrum router and HP Tango printer. Sometimes a simple reboot can resolve connection issues.

Check Firmware:

• Ensure your Spectrum router’s firmware is up to date. Check the Spectrum website or app for any updates.
• Similarly, check for any available firmware updates for your HP Tango printer.

Reset Printer Network Settings:

• On your HP Tango printer, go to the network settings menu and select "Restore Network Settings" or similar option to reset the printer's network configuration.

Manual IP Configuration:

• Try manually configuring the IP address of the printer through the printer’s settings menu. You might need to assign a static IP address within your router’s range.

HP Smart App:

• Use the HP Smart app to complete the setup. Sometimes, using the app can provide additional setup options or troubleshooting steps.

Check for Interference:

• Ensure there are no devices causing interference with the printer’s connection, such as other routers or wireless devices.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support