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- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP Tango Spectrum router setup failure

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09-13-2024 02:07 PM
Hi,
Our HP Tango printer works fine with Eero router but when I tried seting up using the Spectrum supplied router, it does not complete the setup. It chimes to indicate it has connected to the router but failes to complete the setup.
09-16-2024 07:00 AM
Hi @vicdlr,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP Tango printer is having trouble completing the setup with your Spectrum router, here are a few troubleshooting steps you can try.
Check Router Settings:
- Ensure that the router's Wi-Fi is set to broadcast on both 2.4 GHz and 5 GHz bands. Some devices, including printers, might have issues connecting to certain bands.
- Make sure the router’s firewall or security settings are not blocking the printer.
Network Compatibility:
- Verify that your router's SSID (network name) and password do not contain special characters or spaces. Sometimes, these can cause issues with printer setup.
Restart Devices:
- Restart your Spectrum router and HP Tango printer. Sometimes a simple reboot can resolve connection issues.
Check Firmware:
- Ensure your Spectrum router’s firmware is up to date. Check the Spectrum website or app for any updates.
- Similarly, check for any available firmware updates for your HP Tango printer.
Reset Printer Network Settings:
- On your HP Tango printer, go to the network settings menu and select "Restore Network Settings" or similar option to reset the printer's network configuration.
Manual IP Configuration:
- Try manually configuring the IP address of the printer through the printer’s settings menu. You might need to assign a static IP address within your router’s range.
HP Smart App:
- Use the HP Smart app to complete the setup. Sometimes, using the app can provide additional setup options or troubleshooting steps.
Check for Interference:
- Ensure there are no devices causing interference with the printer’s connection, such as other routers or wireless devices.
I hope this helps.
Take care and have a good day.
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Alden4
HP Support
HP Support Community Moderator