• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎02-27-2026 02:28 AM

HP Recommended
Product: HP Web Jetadmin
Operating System: Other

Windows Server 2022 Standard
HP Web Jetadmin 10.5.119505 (10.5 SR9)

 

I'm trying to install a .pfx certificate on our HP Web Jetadmin server but get the following error:

The common name of the certificate must match the FQDN(Fully Qualified Domain Name)

 

I also noticed this in the release notes:

WJA-12289: During the HP Web Jetadmin installation, logic now detects when the .PFX certificate selected is invalid because the Subject (CN) of the certificate does not match the system name. The following message is displayed in the installation wizard:
The common name of the certificate must match the FQDN(Fully Qualified Domain Name).

This hinders usage of wildcard certificates and DNS-redirects.

 

I noticed two other posts but no answers from HP yet:
1. https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Web-Jetadmin-FQDN-certificate-error/...
2. https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Web-Jetadmin-PFX-Certificate-Import/m-p...

 

Is there a workaround or fix coming for this?

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.