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Locked

‎02-16-2023 11:45 PM

HP Recommended
Product: HP Color Laser MFP 178nw
Operating System: Microsoft Windows 10 (64-bit)

Dear 

 I configure an ethernet IP for the printer, then login the IP and  changed the password . While I change the passwork, I check on "lock IP" where I enter the printer ethernet IP address. After then, I use a browser open the IP ,and try to re-login it, but failed, it showed me an error as "the login IP address is protected . "

I tried to  reset the printer to factory status, even it showed the reset worked. I still can't login it , and face the same problem. more info , please refer to the attachment. 

 How can I fix this issue ?

Best Regards

Screenshot 2023-02-17 143626.pngScreenshot 2023-02-17 143647.png

Category:
2 REPLIES 2

‎02-17-2023 05:48 AM

HP Recommended

Hi,

Print a Network Configuration Report and use the WPS PIN Number as the printer password:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Laser-Printers-locate-EWS-Administrator-Pas...

 

May that helps?

 

Shlomi



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‎02-19-2023 06:01 PM

HP Recommended

Hi Shlomi

Thanks for your kindly help. I tried the way you suggested, but it doesn't work . still report the same error "login ip is protected".

Best Regards

Zheng

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