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HP Recommended
HP Deskjet 2720
Microsoft Windows 10 (64-bit)

I am unable to use my printer as I am seeing the following error message in HP Smart: "To complete the setup, you must install the cartridges labeled SETUP that were shipped in the box with the printer. Replace the currently installed cartridges with SETUP cartridges now..."

 

I no longer have the SETUP cartidges as I used them and did not know that they needed to be kept.

 

Please assisit asap.

 

Thanks.

1 REPLY 1
HP Recommended

@MABhoyroo, Welcome to the HP Support Community!

 

To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.