HP envy 4500 not connecting to wifi

[Jellbelle]

ive restarted my modem, printer, phone and PC laptop. I reset the factory settings on the printer. I have 2.4 and 5 internet and I am actively trying to connect to 2.4 (they have different names) password is correct. The modem is 1 inch from the printer and internet is working well. It says cannot connect and to print test page. I do that and nothing prints out. 

I have not tried to uninstall and reinstall BC I'm worried I won't be able to reinstall in. 

Advice and assistance would be appreciated!

[Echo_Lake]

@Jellbelle

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. To provide an accurate resolution, I need a few more details:

• Did you make any changes to your printer? 
• What's the Wi-Fi light status on the Printer(Blinking or Steady)? 

This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK.

And, also let's prepare your printer for a wireless connection, and restart the printer, computer, and router. 

• Turn the printer off, and then wait 10 seconds. 
• Disconnect the printer power cord from the printer. 
• Turn off the computer or the device you are trying to print from. 
• Connect the printer power cord to the printer, and then turn on the printer. 
• Disconnect the power cord from your wireless router, and then wait 10 seconds. 
• Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off. 
• Turn on the computer. 

Hope this helps! Keep me posted for further assistance.
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