HP printer Envy Photo 7858 Blue Screen with code D90774EC

[hsardis]

Printer is only couple months old but now it has froze multiple times with a blue screen with this code: D90774EC

So far, rebooting printer works but what's the root cause?

Any suggestions?

[Kumar0307 · Accepted solution]

@hsardis, Welcome to the HP Support Community!

There is no information available on that error code. Kindly perform these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to know different methods of updating printer firmware.

Make sure there are no jams inside the printer.

Follow the steps from this document.

For more info on resolving errors on the printers, kindly refer to the documents available on this page.

Monitor the printer and let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[hsardis]

Thanks.  I've followed the steps you outlined.  Guess, only time will tell if the issue is fixed.

Disappointing that "There is no information available on that error code" -- it has to mean something to someone at HP.

Very thankful for the quick and clear reply.

[Kumar0307]

@hsardis

I have forwarded the error code to the respective team of engineers at HP who will look into it to find the root cause of the error. 

Keep us posted for any other assistance.