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‎12-15-2017 05:22 PM

HP Recommended
Product: Officejetpro 8600 Plus
Operating System: macOS 10.12 Sierra

After downloading my High Sierra iOs 10.13.2 my HP printer lost contact with my iMac. I've shut both devices down, rebooted (even did it twice with Applecare supervising) and still my iMac with this new iOs won't recognize the HP printer.

The printer is at least 4 years old and the iMac is over 5 years old. Is there any hope?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-16-2017 03:35 AM

HP Recommended
Rebooting the router did the trick. Thanks!

View solution in original post

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4 REPLIES 4

‎12-15-2017 11:25 PM

HP Recommended

Hi,

Is the pritner connected wirelessly or with an etehrnet  cable?

 

Tap the Ethernet/Network icon and locate the printer's IP address.

Can you access this address from Safari?

 

Assuming you can accesss the printer page, have you tried rebooting your router as well? if not please give it a try.

Allow it 3 minutes to start, then restart the printer too and check again.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎12-16-2017 03:35 AM

HP Recommended
Rebooting the router did the trick. Thanks!
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‎12-18-2017 05:14 AM

HP Recommended
I found it odd that the Apple tech didn’t suggest this. Maybe I should have thought of it myself. But it’s easy to draw a blank.
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‎05-15-2019 09:48 AM

HP Recommended

What if you can't access the printer page via the IP address?

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