• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎12-15-2017 05:22 PM

HP Recommended
Product: Officejetpro 8600 Plus
Operating System: macOS 10.12 Sierra

After downloading my High Sierra iOs 10.13.2 my HP printer lost contact with my iMac. I've shut both devices down, rebooted (even did it twice with Applecare supervising) and still my iMac with this new iOs won't recognize the HP printer.

The printer is at least 4 years old and the iMac is over 5 years old. Is there any hope?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-16-2017 03:35 AM

HP Recommended
Rebooting the router did the trick. Thanks!

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎12-15-2017 11:25 PM

HP Recommended

Hi,

Is the pritner connected wirelessly or with an etehrnet  cable?

 

Tap the Ethernet/Network icon and locate the printer's IP address.

Can you access this address from Safari?

 

Assuming you can accesss the printer page, have you tried rebooting your router as well? if not please give it a try.

Allow it 3 minutes to start, then restart the printer too and check again.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎12-16-2017 03:35 AM

HP Recommended
Rebooting the router did the trick. Thanks!
Was this reply helpful? Yes No

‎12-18-2017 05:14 AM

HP Recommended
I found it odd that the Apple tech didn’t suggest this. Maybe I should have thought of it myself. But it’s easy to draw a blank.
Was this reply helpful? Yes No

‎05-15-2019 09:48 AM

HP Recommended

What if you can't access the printer page via the IP address?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.