HP prompted download of firmware failed - now printer is stuck 'Verifying'

[LEB963]

I was prompted by HP to do some printer updates.  The first one went through fine but the second one that had the word 'FIRMWARE' in the name failed.  I searched for downloaded exes to try and re-run it but couldn't find them.  During the failed download, my printer picked up some sort of command to verify and to this day the printer's touch screen says it is 'Verifying'.  I've tried to turn it off, reboot the computer, unplug the printer and it is still saying it is verifying.  I cannot turn it off (unless I unplug it) and I cannot print to it.  It will not bring up the screen menu to give me any choices of what to do with it.  

HELP?

[asmita6658]

Hi @LEB963

Welcome to the HP Support Community. I'd be happy to assist you with the

To better assist you - May I have the exact model name of the printer? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[LEB963]

The printer name is HP Envy Photo 7155 - The product number is K7693A.  Serial Number TH7BT3T05Q

[LEB963]

Good Morning:

The printer name is HP Envy Photo 7155 - The product number is K7693A. Serial Number TH7BT3T05Q

Thanks,

Lois

[asmita6658]

@LEB963

Please try these steps -

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

If the issue still persists, I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

[LEB963]

Hi!  Thank-you for your instructions.  It may take me a few days to do this considering logistics / position of the printer.  I will let you know if I'm successful later in the week.  Thank-you!  Lois Bennington

[asmita6658]

@LEB963

Sure, Lois. 

[LEB963]

Followed the instructions to download the FIRMWARE again and I get to the spot where it is asking me to pick up the serial number.  No serial number pops up.  I believe that is what happened the last time.  And I cancelled at that point and the printer has not been the same next.  I clicked REFRESH but it does not bring up a choice and I don't see a way to type it in.  The serial number would be TH7BT3T05Q

The printer is plugged in and it is still saying 'VERIFYING'.

[LEB963]

That should have read - the printer hasn't been the same since - not since NEXT.

[asmita6658 · Accepted solution]

Thanks for replying @LEB963

Did you try the reset as well? The instructions were sent via private message.