• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-29-2020 03:26 AM

HP Recommended

Good Morning,  If you are asking me whether I did the instructions to plug/unplug/take out cartridges...'Yes, I did'.

 

So last night when I went to bed (11pm), the printer was still on and 'Verifying'.  This morning (5am), the printer was off and when I turned it back on, it recognized that I had changed the cartridges and there were alignment steps to do.  After that, I am able to copy and to print from the computer.  I don't know what happened overnight but I now have a working printer.

 

As far as I know, the firmware executable did not run correctly and I'm not going to try running it again. 

 

Thank-you so much for all your help!  I am considering this thread 'Resolved'.  

Lois Bennington

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.