HP smart app keeps asking to sign in but does not let you sign in?

[Mohammad24]

HP Smart app suddenly stopped working on my 2 window laptops. It keeps asking to sign in but when you click on sign in it keeps asking you to sign in again? the scan to computer works but I can't scan multiple page documents from the printer screen. 

[Kumar0307]

@Mohammad24, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to sign in to the HP Smart app.

Have you tried reinstalling the app from the Microsoft Store?

Use Firefox or Microsoft Edge, go to https://www.hpsmart.com/gb/en to sign in and check if that works. 

Once signed in, try the app.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Mohammad24]

I already re-installed the app and also looked for any updates. It still keeps asking to sign in but does not go anywhere when I try to sign in as it goes back to the same screen asking me to sign in. 

[Kumar0307]

@Mohammad24

On the HP Smart app log in screen, at the right top corner, tap the 3 dots and click on open in Chrome to check if this works.

If the issue persists,

On the computer, change the default web browser to Firefox or Microsoft Edge and check if that helps. 

Let me know how it goes.

[Mohammad24]

I changed the default browser to Microsoft Edge and the problem persisted. I did not find any dots or options in the log in screen, it simply asks you to sign in or create account with no other options. When I click on Sign in or create account it goes back to the main screen. 

[Kumar0307]

@Mohammad24

If the issue persists,

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

As an alternative to the HP Smart app, click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Keep me posted for any other assistance. 

[TheLoneRanger1]

I appear to have the same issue but with an iMac. Printing is fine but trying to scan HP Smart keeps asking me to log in. When I do, it opens a 'hidden' web page (not my default browser) but still bounces me back to login. I can scan fine with my Windows laptop though.

[Betty0610]

@TheLoneRanger1

Welcome to the HP Support Community.

I'd be happy to help.

Which Printer do you have?

Let us know 🙂

Thanks!

[Mohammad24]

The printer works fine printing and scanning one page documets to the laptop but the SmartApp is not working as it asks me to log in or create account repeatedly but does not load the log in page. I am on Windows 10. I can only scan several page document in the SmartApp so it is frustrating

[Betty0610]

@Mohammad24

Welcome to the HP Support Community.

I'd be happy to help.

Which Printer do you have?

Let us know 🙂

Thanks!