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‎07-14-2022 01:39 AM

HP Recommended

Hi, Apologies for the delay in replying! You were too quick for me! My printer is HP Envy 4520.

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‎07-14-2022 01:15 PM

HP Recommended

What's the version of HP Smart installed?


I am an HP Employee

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‎07-14-2022 02:27 PM

HP Recommended

Version 13.6.0(571)

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‎07-19-2022 03:48 AM

HP Recommended

Hi,

Everything seems to have gone rather quiet since I provided the version number a few days ago. Is it too early to check if it is being looked at?

Best Regards

 

Dave

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‎07-19-2022 07:38 AM

HP Recommended

Root level uninstall : please delete from /Users/Username/Library/Application Support/HP Smart. Then delete HP Smart from the Applications folder and reinstall from the Mac App Store

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 


I am an HP Employee

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‎07-19-2022 09:29 AM

HP Recommended

I'm having trouble with the Root level uninstall. The path doesn't seem to exist on my machine. 

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‎07-29-2022 01:37 AM

HP Recommended

I recommend you to contact the HP Support Team regarding this as they can remotely access your Computer and help you with this.

 

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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