HP smart app not working

[arejfour4]

I recently installed my printer software along with the smart app. The smart app was working for all of two days-now it's not. When I try to load the page the blue circle just goes around and around and the page won't load. It seemed to happed just after W11 update installed some HP updates. Now the printer still works fine but the smart app is useless. FYI The printer is connected by a USB cable. I can delete the smart app but I can't find where I download just the app again without going thru a whole big deal. Anyone have a link where I can just download the app? Thanks 

[Dilip_18]

Hi@arejfour4,

Welcome to the HP Support Community! I'd like to help!

I see you are looking for software after upgrading to Windows 11 on the HP OfficeJet Pro 8025 All-In-One Printer.

I have a few recommendations 

• Your printer software and HP Smart Windows might still work in Windows 11. Reload your printer software
• Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS), HP Smart - Microsoft Store (Windows), or HP Smart - Mac App Store (Mac)
• Reinstall HP Smart from APP store. For more details click on this link https://support.hp.com/us-en/document/ish_1716406-1413451-16
• Please click on this link if your printer is supported in Windows 11, as well as the compatible software and drivers available to download. https://support.hp.com/us-en/document/ish_4839960-4840167-16

Hope this helps! Keep me posted. 

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