HP smart doesnt detect printer via USB on Windows 10 (64bit)

[Chris_1000]

Hello, I tried to run my officejet 4315 as printer and scanner. worked before on my older Win10 levono laptop. With new one it only works as a printer. scanner is not detected.
I manually installed the officejet 4300 driver via Win10 ad a printer feature.
HP Print and Scan Doc finds printing ok but states that scanner driver are not installed
HP easy start detects USB printer and wants to start HP smart to install SW
HP smart unable to detect printer via USB 
HP smart was installed from MSFT store.
HP extended scan cant be installed due to rights issues.
Anything else I can try?

[sandytechy20]

@Chris_1000

Welcome to the HP support community.

I understand that you are getting a scanner connection error, I am glad to assist you.

Check Windows Image Acquisition settings

Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

1. In Windows, search for and open View local services.

2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

3. Look at the Status and Startup Type values.

   • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

     

   • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

     If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

4. Try to scan.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.