HP smartstream 3d build manager crashing after setup starts

[MikoNii]

Hello,

HP smartstream 3d build manager crashing after trying to open the program. We don't know what we can do to make it work. We tried it on our other computer and it opens perfectly fine 

[Sneha_01]

Hi @MikoNii 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If HP SmartStream 3D Build Manager is crashing on one of your computers but works fine on another, here are some troubleshooting steps you can try:

System Requirements:

• Ensure that the computer meets the system requirements for running HP SmartStream 3D Build Manager.

Update Software:

• Make sure you have the latest version of HP SmartStream installed. Check the HP website for updates and download the latest version if necessary.

Check for Graphics Drivers:

• Ensure that your graphics drivers are up to date. Outdated or incompatible graphics drivers can cause crashes in graphic-intensive applications.

Run as Administrator:

• Right-click on the SmartStream application and select “Run as administrator.” This can sometimes resolve permission-related issues.

Disable Antivirus/Firewall:

• Temporarily disable any antivirus or firewall software to see if it’s interfering with the application. If it works with the antivirus disabled, add an exception for HP SmartStream.

Check for Conflicting Software:

• Look for any other software that might be conflicting with HP SmartStream. This can include other 3D software or printer management tools.

Clear Temporary Files:

• Clear temporary files on your computer. You can do this by using Disk Cleanup or a similar tool to free up space and potentially resolve any file conflicts.

Reinstall the Software:

• Uninstall HP SmartStream 3D Build Manager completely, then reinstall it. This can help if there was a problem during the initial installation.

Check Windows Event Viewer:

• If the application continues to crash, check the Windows Event Viewer for any error messages that occur when the crash happens. This can provide clues about what might be causing the issue.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[MikoNii]

This is what i see when i view the event viewer

[Sneha_01]

Hi @MikoNii 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[esti282]

Hello Rachel,

we have the same problem that the hp 3d build manager crashed after we want to connect to our command center.

The Event viewer shows us the same massage like MikoNii.

Can you help us?

Best regards

ESTI282