HP solution centre not working

[Mike0011]

I upgraded from Win8 to Win10 and downloaded the C4200 printer drivers from HP website. No problems, but when you click on the HP solution centre icon, it goes to a button with a f and i in a blue circle, which does nothing. It used to go to a print, scan, copy menu. This was a clean install.

[Dragon-Fur]

@Mike0011 

Old, unsupported Solution Software was dependent on Flash to open the main menu of the software.

Flash was discontinued permanently in January 2021 due to security concerns that were not (could not be) addressed.

What is lost?

• The aforementioned "start" menu doesn't work.
• Any tools available in that menu cannot be reached using the unusable menu - this is the worst part since the Tool Box was located in the Start menu and cannot be called "stand alone".

What is still there?

• The main Scan software is still there AND can be started using the call to that software:  HP Scan
• The Printing Preferences (settings) should still work - this means you can print from other programs (Word, for example).
• In addition, there are other "Scan" programs you can use with Windows 10.

Leave the software installed.

TKB Article

TKB article contributed by HP JessikaV

HP Solution Center not working : Adobe Flash Player Error and Unable to scan

Examples of Scan Options...

HP Scan Extended

• Download-Save-Install >  HP Scan Extended 
• HPSE is a subset an older Full Feature Software suite. 
• HPSE features are very similar to the HP Scan Software released after 2015.
• Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software.  The Full Feature Software for your printer should be installed before installing and using HPSE.
• OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
  • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
  • Right-Click HPScan.exe > Select Pin to Taskbar
  • Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
  • Right-Click HPScan.exe > Select Pin to Start

NAPS2 – “Not Another PDF Scanner”

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Download, save, and install the NAPS2 software to use.

HP Scan and Capture

Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

Click Start (windows key) > Open the All Apps List > scroll the list 

Open Category HP

Find and open the HP Scan and Capture application

Optional

Right-Click on the application and PIN to Start

What else?

Application controls / options

Settings > Apps > Apps and Features

Scroll / Search for HP Scan and Capture

Left-click on the App for options associated with this app.

If available, Click Advanced for additional controls.

 References / Resources

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[Mike0011]

Hi All,

Thanks for your support.

Which is the  best software, for multiple document scans into one file?

[Dragon-Fur · Accepted solution]

@Mike0011 

You are welcome.

I've used HP Scan and Capture - it's easy to use and provides a decent sized preview window.

Check the Screenshots at the Microsoft Store for  HP Scan and Capture

Scan_and_Capture_Document-Photo_Settings_1

What else?

Another of the Microsoft Store Apps:

Windows Scan

Stay Safe.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[Mike0011]

Thanks Dragon-Fur,

I loaded HP scan and capture and tried it today and works well. 

[Dragon-Fur]

@Mike0011 

Excellent.

You are welcome.  

Stay Safe.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"