HP stated that my printer serial number is wrong

[frustrated303]

My HP printer works but I had to get a new desktop cause my other desktop got hacked twice and he hacker locked it..  HP won't recognize my serial number ..  states that its not valid..  I'm not getting any help and extremely frustrated..  help!

[A_Gayathri]

Hi @frustrated303,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the trouble you're facing with your HP printer serial number. I can provide some general suggestions to help you address this issue:

Verify Serial Number: Double-check the serial number you entered to ensure it is correct. Sometimes, typos can lead to such issues.

Online Support Resources: Visit the HP support website and look for online resources related to printer recognition issues.  Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Update Drivers: Ensure that your printer drivers are up-to-date. You can download the latest drivers from the official HP website.

Clear Cache and Cookies: If you're accessing the HP website online, try clearing your browser's cache and cookies. Sometimes, cached data can cause issues.

Try Another Device: If possible, try accessing the HP website and entering the serial number from a different device to rule out any local issues.

I hope this helps. 

Take care and have a good day.-

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[frustrated303 · Accepted solution]

Sorry to say I tried all of that..   I was told I have to reset my computer cause HP is attached to my old e-mail which I can't access cause the hacker locked my computer...  I had to get a new one so I'll be back to starting all over , but I have to get what is on here first..  thanks for trying to help..  

[A_Gayathri]

Hi @frustrated303 ,

Thank you for your responses  If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!