HP utility Set up can't detect my printer.

[Prinou]

Hi 

I can install the driver OK but can't finish the installation because the utility set up can't detect my printer, depite being directly connected via USB cable to my mac. Anyboy has a clue ? 

It seems that it can not detect the connexion and I tried another USB printer cable and same problem. 

Thank you

Perrine

[senan6806]

@Prinou

A warm welcome to HP Support Community!

Power cycling the printer and then removing and re-adding the printer driver may resolve the issue. Let's try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of the toner cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Plug the power cord back into the printer

5) Wait for the printer to turn on completely, then install the toner cartridges.

6) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

7) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

😎 If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

9) Click the plus sign , click Add Printer or Scanner, click the printer name.

10) Click the Use or Print Using menu, select the name of your printer in the pop-up menu. Then click Add.

11) Try to print and scan.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!