cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
ColonialCascade
Author
Level 1
11 10 0 0
Message 11 of 15
Flag Post
HP Recommended

that did not work at all

 

got VERY frustrated with it again tonight

 

Uninstalled and reinstalled multiple times

 

Why cant HP support assistant just be deleted?????

 

I go to reinstall but only came up as DIRECT.....knew that was wrong but tried any way it obviously communicates with the printer as it generated a code......but then no software on the PC and it would not install it...just stayed on for hours .......so i have a pointless code generator if i want to waste hours of my life.....

 

AS I said....can we just delete ALL HP software......I am now approaching the completely reformat disk point....if i do that then I have to say I will jus see if I can get another printer to connect from a different manufacturer.....not happy.....but it looks like im resurrecting my old crap quality epson.......thats my next plan!

 

 

Reply
0 Kudos
The_Fossette
HP Support Agent
HP Support Agent
28,848 28,833 1,920 2,545
Message 12 of 15
Flag Post
HP Recommended

@ColonialCascade

 

The HP Print and Scan Doctor might get this sorted out

 

Please download and run the HP Print and Scan Doctor from this Link: https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Run PSDR

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

 

Also, try using the HP Smart App and let me know if that helps. Link: https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh

 

You can refer to this link: https://support.hp.com/in-en/document/c03561640 for more information on HP Smart App.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

The_Fossette
I am an HP Employee

Reply
0 Kudos
ColonialCascade
Author
Level 1
11 10 0 0
Message 13 of 15
Flag Post
HP Recommended

Those dont work

How do I remove ALL ALL ALL HP software?

 

My pc is not letting me uninstall HP Sollutions framework.msi as it says HP Support assistant requires it

 

So what?  I want it ALL off and clean

 

simnples.....is this possible please?  I need to try a clean install and i cant with all this dirty stuff lurking about

 

I just want the printer to work

Reply
0 Kudos
ColonialCascade
Author
Level 1
11 10 0 0
Message 14 of 15
Flag Post
HP Recommended

ive uninstalled EVERYTHING

 

then simply done a search for HP on my C Drive.....WOW!!!!  what a load of files ive found!!!  i just want to delete ALL of this crap and its scaring me that i might upset my system!

 

Reply
0 Kudos
The_Fossette
HP Support Agent
HP Support Agent
28,848 28,833 1,920 2,545
Message 15 of 15
Flag Post
HP Recommended

@ColonialCascade

 

Follow the steps in my first post to completely uninstall the printer.

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation