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Welcome to the HP English Community --
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Dragon Comments
Replacing the printer is, of course, your choice.
Logic is in the beholder.
I recently retired a perfectly fine OfficeJet Pro 9025 (purchased 2019) and replaced it with an OfficeJet Pro 9135e.
True - all new ink and I did have a surplus of the ink for the 9025.
That said, replacing the printer because software does not install on one PC might be overkill.
Worse, if the source of the problem preventing the printer software from installing is due to network or issues deep in your Operating System, those issues might impact installing software for a new printer. This is at least true with Windows where the source of problems of this type can be buried deep in the file system -- Nothing short of reloading the OS can clear certain errors.
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I can offer some places to (re)check.
Skip or ignore what you will -
Should you miss something and the result is disappointing, start over and / or add the missed step(s).
The printer supports Ethernet - this is generally your best option - consider using it if possible.
The first sections are preparation for adding the printer to your PC (unknown Operating System).
If you are using MacOS, stop at the point where you will be checking the file system and (re)installing the software. What? You must needs use your own experience to check for hiding pieces of previously installed software and then find and install the software.
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Printer - Specifications
Product Specifications for the HP OfficeJet Pro 9010 All-in-One Printer (3UK83B)
Connectivity
Ports | 1 USB 2.0; 1 Host USB; 1 Ethernet; 1 Wireless 802.11a/b/g/n; 2 RJ-11 modem ports |
Wireless capability | Yes, built-in WiFi 802.11a/b/g/n |
Storage device and direct print support | Front-facing USB/Flash drive |
The printer supports an older protocol for 5GHz -
If you are forced to use Wireless, consider connecting the printer to the SSID named network for 2.4GHz.
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Printer - Network - IPv4
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Dual Band Network - Considerations
Reminders
Do not ignore your router --
A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.
If the printer supports it, connecting using Ethernet is generally a better choice.
If your router supports it, create a separate SSID named network for each frequency.
Connect the printer to the SSID network you want the printer to use on the network.
Wireless
Some printers, particularly older models, only support Wireless at 2.4GHz
Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time
Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.
If you are running a Dual Band Network,
Check that the router is set up to broadcast all frequencies it supports.
Next,
If your router supports it,
On your router:
Create a separate SSID named network for each frequency supported by the router
What? Create one SSID named network for 5GHz and one SSID named network for 2.4GHz
and
Connect the printer to the SSID named network on the frequency / band you want it to use.
In general,
- 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
- 5GHz is faster
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Examples – EWS Setup – IPv4
EWS > HP Document / How-to (original format)
Use the HP printer Embedded Web Server (EWS)
NOTE: Find printer IP address
Section Open the EWS over a local network orientation
Ethernet
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Tab Network > Wired (802.3) > IPv4 Configuration
Wireless
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Tab Network > Wireless (802.11) > IPv4 Configuration
As Available:
Tab Network > Wireless (802.11) > Advanced
Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password
Select and connect to the correct SSID / network name for the bandwidth you are using.
Note:
It is not mandatory that you use a manual / static IP address.
Doing so can improve stability.
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Printer - Windows - Check and Remove
After changes are completed, Restart the computer and log in.
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Printer - Full Feature Software
HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts. The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.
NOTES:
HP Scan is not installed if the printer does not support Scan.
The Printer Assistant is not installed if the type of full driver software does not support it. If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.
Reinstalling?
- Uninstall existing full driver printer software from Programs and Features.
- If your printer includes a separate "help" in Programs and Features, uninstall that, too.
- Restart the computer and log in.
- If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.
Details Page - Driver - For your Printer
>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<
HP OfficeJet Pro 9010 EasyStart Printer Setup Software – Offline Use Only
If / When asked, opt for the Full Driver / Full Software to be installed.
After the software is installed, Restart the computer and sign in.
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Optional -- Supported by your printer
Details Page - Driver - For your Printer
>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<
HP Universal Scan - Full Feature Software and Driver
If asked, opt for the Full Driver to be installed.
After the software is installed, Restart the computer and sign in.
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The installation of the full driver generally adds at least one or more shortcuts to the Desktop.
Note: Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.
- Printer Assistant – Where still supported as part of the full driver printer software
- HP Scan Assistant – For those printers that no longer provide the Printer Assistant
- HP Scan – Shortcut on Desktop named for the printer model
- When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut
Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable
Or
HP Scan Assistant shortcut > Manage Scan to Computer > Enable
Example - Windows - Full Feature Software - Installed
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Message Content References
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Wireless Troubleshooting – Router Change
Troubleshooting - Wi-Fi connection is lost after router or network settings change
HP printers - Wi-Fi connection is lost after router or network settings change
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Offline Condition
Although the printer appears to be switched on, it does not communicate with other devices on your network.
Consider >> Restart All
Restart Everything, including the router that controls your network
Next,
Offline - Known solutions, presented in the order to be completed / considered
HP printer is offline or not responding - Windows / Mac
Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)
And
TKB Article contributed by HP SofiaML
TKB - HP printer is offline or unavailable
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Wireless Troubleshooting
Troubleshoot a Wi-Fi connection to an HP printer
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP OfficeJet Pro 9010 All-in-One Printer series
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
Dragon-Fur
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HP Recommended
HP Recommended
You are welcome.
The Windows settings and printing "check and remove" are not so daunting - there is more green text than actual work involved. That said, sure - it's "Windows" stuff and not everyone is a fan.
Depending on why the installation broke, left over printer software bits from a failed install might not be the source of your issue, after all.
Mesh networks are their own beast.
The printer might be dropping off the network without a way to find its way back.
Whether that impacts "Driver Unavailable" might depend on how the printer software installation is accessing the printer at the point when the software is freshly installed and it needs to "talk to" the printer.
Even after the software installation, should the printer drop from the network at a later time ("Offline"), it (the printer) still needs to find a way back and reconnect to that network.
I think the printer might better tolerate the Mesh network when the IP address is "fixed", that is, set to manual / static.
Best Luck.
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
Dragon-Fur
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