• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-26-2020 08:17 PM

HP Recommended

Delighted to hear that worked for you. Alas, it did not work for me.

Was this reply helpful? Yes No

‎10-26-2020 09:51 PM

HP Recommended

I reloaded driver and firmware and still cannot scan

Was this reply helpful? Yes No

‎10-26-2020 10:15 PM

HP Recommended

OK I will waait 24 hours for Apple to wake up.

Was this reply helpful? Yes No

‎10-27-2020 02:57 AM

HP Recommended

Did not work for me

Was this reply helpful? Yes No

‎10-27-2020 03:01 AM

HP Recommended

HP Easy Start is only available for Windows systems on the HP support site.

Was this reply helpful? Yes No

‎10-27-2020 03:26 AM

HP Recommended

Yep, this did it (although I didn't have a standalone uninstaller for Officejet Pro 8740, nor was I able to download HP Easy Start [only available for Windows on HP support site, but Easy Admin worked]). Thanks!!!!!

Was this reply helpful? Yes No

‎10-27-2020 05:45 AM

HP Recommended

KommIT,

Thank you so much for taking the time to get this right! Worked like a charm. It happened to me after I upgraded my MAC OS from Mojave  to Catalina, which caused a few apps to self-destruct. Thanks, again. You did really well!

Was this reply helpful? Yes No

‎10-27-2020 06:54 AM

HP Recommended

Be sure and follow all instructions, including removing to trash the previous HP software and HPDM framework files. Restart your computer THEN download and install new software and drivers.

Was this reply helpful? Yes No

‎10-27-2020 07:32 AM

HP Recommended

With Catalina, Apple no longer accepts 32 bit apps.  Here is  Apple's explanation.  Canon was able to do a work around for its DR -C225.  No word if HP will do so.  

https://appletoolbox.com/psa-macos-catalina-will-kill-your-32-bit-apps-heres-what-you-should-know/

Was this reply helpful? Yes No

‎10-27-2020 08:27 AM

HP Recommended

Help, I tried the same thing but printer still doesn't work. Ugh, don't know what to do!!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.