• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-16-2024 07:51 AM

HP Recommended

My laptop says driver unavailable

1 REPLY 1

‎10-17-2024 03:54 PM

HP Recommended

Hi @Phil9QB 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your HP OfficeJet Pro 8120e is showing "driver unavailable" when trying to connect to your laptop, here are steps to resolve the issue:

1. Check Connection

  • Wired or Wireless: Ensure your printer is connected properly, either via USB or over your Wi-Fi network.

2. Install HP Smart App

Download HP Smart:

Setup Printer:

  • Open the HP Smart app and follow the prompts to add your printer. This will help install the necessary drivers automatically.

3. Download Drivers Manually

Visit HP Support:

  • Go to the HP Support website.

Find Your Printer:

  • Enter "OfficeJet Pro 8120e" in the search bar and select your printer model.

Download Drivers:

  • Go to the "Software and Drivers" section and download the latest drivers for your operating system.

Install the Drivers:

  • Run the downloaded driver installer and follow the prompts to complete the installation.

4. Update Windows

  • Ensure your Windows operating system is up to date:
    • Go to Settings > Update & Security > Windows Update and check for updates.

5. Use Device Manager

Open Device Manager:

  • Right-click the Start button and select Device Manager.

Locate Your Printer:

  • Look for your printer under "Printers" or "Other devices".

Update Driver:

  • Right-click on your printer and select Update driver. Choose Search automatically for updated driver software.

6. Restart Everything

  • Restart both your printer and laptop after completing the above steps. Sometimes a reboot can resolve connectivity issues.

7. Set as Default Printer

  • After installing the drivers, go to Settings > Devices > Printers & Scanners. Make sure your OfficeJet Pro 8120e is set as the default printer.

8. Check Firewall and Antivirus

  • Sometimes, security software can block printer connections. Temporarily disable your firewall or antivirus to see if it resolves the issue.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.