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‎10-16-2024 07:51 AM

HP Recommended

My laptop says driver unavailable

1 REPLY 1

‎10-17-2024 03:54 PM

HP Recommended

Hi @Phil9QB 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your HP OfficeJet Pro 8120e is showing "driver unavailable" when trying to connect to your laptop, here are steps to resolve the issue:

1. Check Connection

  • Wired or Wireless: Ensure your printer is connected properly, either via USB or over your Wi-Fi network.

2. Install HP Smart App

Download HP Smart:

Setup Printer:

  • Open the HP Smart app and follow the prompts to add your printer. This will help install the necessary drivers automatically.

3. Download Drivers Manually

Visit HP Support:

  • Go to the HP Support website.

Find Your Printer:

  • Enter "OfficeJet Pro 8120e" in the search bar and select your printer model.

Download Drivers:

  • Go to the "Software and Drivers" section and download the latest drivers for your operating system.

Install the Drivers:

  • Run the downloaded driver installer and follow the prompts to complete the installation.

4. Update Windows

  • Ensure your Windows operating system is up to date:
    • Go to Settings > Update & Security > Windows Update and check for updates.

5. Use Device Manager

Open Device Manager:

  • Right-click the Start button and select Device Manager.

Locate Your Printer:

  • Look for your printer under "Printers" or "Other devices".

Update Driver:

  • Right-click on your printer and select Update driver. Choose Search automatically for updated driver software.

6. Restart Everything

  • Restart both your printer and laptop after completing the above steps. Sometimes a reboot can resolve connectivity issues.

7. Set as Default Printer

  • After installing the drivers, go to Settings > Devices > Printers & Scanners. Make sure your OfficeJet Pro 8120e is set as the default printer.

8. Check Firewall and Antivirus

  • Sometimes, security software can block printer connections. Temporarily disable your firewall or antivirus to see if it resolves the issue.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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