Help with setting up for SendPro online

[Badgeman27]

Royal Mail has stopped franking machine owners from using the "signed for" and Special Delivery" stickers and Pitney Bowes has produced a list of "supported" printers. Mine is not listed but they have listed Deskjet 1000.

I have tried a test page to print a label with "signed for" but the print is too large and it cuts off on one side. The labels I should use are A4 sheet with 7 labels.

Can anyone help with setting up my printer for this as I don't particularly want to buy a new printer.

Many thanks

[Nal_NR]

Hi @Badgeman27,

Welcome to the HP Support Community. 

I'd like to help!

I understand you are trying to print on A4 paper.

Thank you for your reply.
I will be happy to help you with this.

I believe you have to reset the country definition to a place from the application you print from where they have A4 paper.

Or try the steps below

1) Open up aq Word Doc + go to...  FILE > Options > Advance > Print
 

2)  UN-tick the following item:   "Scale content for A4 or 8,5 x 11" paper sizes" + OK

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Badgeman27,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reach out to us.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Badgeman27]

Many thanks for your response. I found out that I did need one of Pitney Bowes supported printers so I have bought a Brother thermal printer and have no issues now.

Many thanks for your help