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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Adrian631
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Hi, my printer has stopped working since the adobe flash player is gone I tried with hp smart but no

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Hi, my printer HP has stopped working since the adobe flash player is gone. I tried to download the hp smart app, but it doesn't recognize it. What can I do ? Thank you

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Dragon-Fur
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@Adrian631 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

Sorry, in many cases, HP Smart application is simply not an option.

The printer is likely just too old to support it.

There is no way to force HP Smart to support the printer if the app cannot do so.

 

What else?

 

I am not aware that the printer should stop working.

True:  The Solution Center startup is broken -

Assuming you have left the software installed, parts of the software should still work.

 

 

If that is not at all the case,

That is - IF

You removed the printer software,

You cannot (re)install the software (in spite of it not actually starting when you click on it),

Your options are indeed even more severely limited.

 

 

If you still have the printer software installed,

OR

If you can manage to install the old solution center software (don't try to open it)

then

Continue here...

 

There is no actual fix for the interface - the old Solution Center, long unsupported, depended on Flash.

Flash is gone and not coming back.

 

OK...

The printer software itself - assuming it is still installed - is likely still usable.

Leave your printer software installed.

 

For example,

You should still be able to print from applications (Word, for example).

PDF printing is still likely possible using Adobe Reader DC

 

Scan

 

Scanning options are available - several scan programs / applications, in fact, are available for Windows 10.

 

Just one example,

1.  Start Scan using HP Scan executable

 

The exact name of the "HP Scan" executable might be different for one or another printer / software.

 

Example:

 

The old Solution Center Scan software is located in "Digital Imaging"

The name of the scan executable varies.

 

C:\Program Files (x86)\HP\Digital Imaging\bin\

OR

C:\Program Files\HP\Digital Imaging\bin\

 

Find and Double-Click on scan File name / executable.

 

For example:

 

hpiscnapp.exe 

OR

hpqkygrp.exe

 

=====================================================================

What else?

 

Flash has been permanently disabled as of 12-Jan-2021.

This causes the "startup" menu of the Solution Center to fail when you try to open the software.

 

There are scan options, both recommended and others that are "not supported" but do work according to those who have used them.

 

NEXT

For those printers affected by the loss of Flash,

A collection of the recommended scan options (and examples) are included in this Post:

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/My-printer-sfotware-dont-open/m-p/79605...

 

Message includes a link to the TKB article on the subject.

 

If you do not like the recommended options, do not want to use these, or wish to see more,

Search the Community for "Solution Center" - sort the results by Date - open / read those threads that are of interest to you.

 

Reminder:  The only actual solution is to replace the printer.

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Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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