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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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My printer sfotware dont open

HP Recommended
HP Officejet 4500 Wireles
Microsoft Windows 10 (64-bit)

Hi when I try to open my printer software so that I can scan, this opens. I have uninstalled the software and reinstall it, the same result? Is there something I can do because I really need my scanner 😞



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HP Recommended



There are several remedies.

If you don't like the recommended solutions, there are others floating around the Community.



Leave the Solution Center software installed...


Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.


 Solution Center GUI - Main Menu - is based on Flash.

Flash is gone and is never coming back.

>>> The GUI that opens the main Solution Center software menu depended on Flash.


Short Answer


HP Document:

HP Printers - HP Solution Center doesn't open 



TKB article contributed by HP JessikaV

HP Solution Center not working : Adobe Flash Player Error and Unable to scan



Flash Player is permanently disabled as of 12-Jan-2021


The HP Solution center software is based on Flash:


Longer Explanation / Examples


Print software still works with applications. 

Tools and other status reports are explained in your printer's User Guide.


1.  Start Scan using HP Scan executable


You might be able to simply start HP Scan / Scan using the program executable.


For example:

The old Solution Center Scan software is located in "Digital Imaging"


C:\Program Files (x86)\HP\Digital Imaging\bin\


C:\Program Files\HP\Digital Imaging\bin\


Find and Double-Click on File name / executable:  hpiscnapp.exe 


Various Software / Applications for Scan


2.  Windows Scan  Microsoft Store - Requires Windows 8 or higher


3.  Paint- the Original - Paint (mspaint) can be used to scan.


4.  NAPS2– “Not Another PDF Scanner”

  • Download-Save-Install >  NAPS2 
  • Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
  • Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
  • Read the Support pages for information
  • Download, save, and install the NAPS2 software to use.


5.  HP Scan and Capture - Microsoft Store - Requires Windows 8 or higher



6.  HP Scan Extended

  • Download-Save-Install >  HP Scan Extended 
  • HPSE is a subset an older Full Feature Software suite.  Leave your printer software installed, then install HPSE.
  • HPSE features are very similar to the HP Scan Software released after 2015.

OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start

  • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
  • Right-Click HPScan.exe > Select Pin to Taskbar
  • Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
  • Right-Click HPScan.exe > Select Pin to Start



NOTE:  Setup is similar for both Image JPEG and PDF scanning

Some options are model dependent.

>>>> Be sure to check / adjust the settings in More >



7.  Irfanview > Brilliant Free Photo Viewing and Print Software


Irfanview requires installation of third party software


 Irfanview provides an exceptional software experience that can be used for a variety of scan and print tasks, including the “Mirror” or horizontal flip function plus several other options not found elsewhere.

  • Create a Restore Point (optional, recommended)
  • Download the appropriate version (32bit or 64bit) of the program from the Website and install the program
  • Additional information at the website, including:  FAQ


  • Both 32bit and 64bit versions for Windows are available.
  • Irfanview is also available as an Windows 10 Application from the Microsoft Store

For example,

Irfanview 64bit version – Information and Download

Software and All Plugins for 64bit version:


Includes Plugin for creating Multiple-page PDF files for images (Poster or large paper printing)

Includes access (where available) to Scan with HP Twain > Adjust settings > Save


How to find Help within the Irfanview software

Once installed, open the software > tab Help


General Example - Irfanview - Scan Setup

Acquire / Batch Scanning



Irfanview can be used for printing images / photos.

Example - Simple Print



Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device


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The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"


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