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‎11-27-2020 01:49 PM

HP Recommended
Product: HP Officejet 6100 ePrinter

I sold an unopened Officejet 6100 ePrinter that has been sitting in my closet for years. The buyer says the black setup cartridge is leaking and unusable. Is there any way around the need for setup cartridges? 

Category:
1 REPLY 1

‎12-04-2020 01:22 AM

HP Recommended

@emiliebrucato, Welcome to the HP Support Community!

 

I'm sorry. There is no option to perform a reset on this model printer to bypass the use of setup ink cartridges. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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