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HP OfficeJet Pro 8028e All-in-One Printer

I'm wanting to sell my printer, and I need to remove it from my account so that the person who buys it can add it to their account. The problem is that I have multiple email addresses, and I don't know which one the printer is attached to. I have my printer's serial number, PIN, etc.

 

Can anyone help me get this printer removed from my HP account??

1 REPLY 1
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Hi @nephifofum,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you want to remove your HP OfficeJet Pro 8028e All-In-One Printer from your HP account, even if you're unsure which email address it's attached to, you can follow these general steps:

 

  • Visit HP Smart Account Website: Go to the HP Smart website or open the HP Smart app on your computer or mobile device.
  • Sign In: Try signing in with each of your email addresses, one at a time, until you find the account where your printer is registered.
  • Access Printer Settings: Once logged in, navigate to your account settings or printer settings. Look for an option related to "My Printers," "Devices," or "Printers & Scanners."
  • Select Your Printer: Find your printer from the list of devices associated with your account.
  • Remove Printer: Look for an option to remove or unregister the printer from your account. This may involve clicking on the printer's name and finding a "Remove" or "Unregister" option.
  • Confirmation: Confirm the action to remove the printer from your account. Follow any additional prompts or steps as required.

 

Refer to this document: HP OfficeJet Pro 8028e All-in-One Printer user guide

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.