How do I reset my HP OfficeJet Pro 9015 to factory settings?

[w138nas]

I'm in the same boat waiting on these mysterious elusive reset instructions that are never correctly sent to my private messages. I have a 200 dollar paperweight. Can anyone forward these on to me as well?

[Betty0610]

@w138nas

Welcome to the HP Support Community.

Which Printer do you have?

Let us know 🙂

Thanks!​​​​​​

[w138nas]

The same printer model as this discussion thread. 9015.

[Betty0610]

@w138nas

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[jimr947]

Guess I need a reset also. HP OfficeJet 9015.

I attempteed to remove all software ans drivers and unplugging the power cord both at the printer and the wall outlet. When I plug back in, I get a message saying "Cartridge cannot be used until printer is enrolled in HP Instant Ink." Wifi shows connected on the printer and I have an Instant Ink account. Can not access anything on the printer screen except "Hide" . When i click "Hide" I get a message stating "Align the Printhead". The only available softbutton is "Continue". After clicking on this a page presents "Printing the alignment page" with a progress circle. This continues basically forever.

Looks like this is a common problem based on this post string. Wish they could figure out an easier way to resolve.

[Betty0610]

@jimr947

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Hopping]

Support Menu >Resets Menu>Semi-Full Reset

1.             While applying power, press and hold Power button for 5 sec.  

2.             Press BL, BL, BL, BL Buttons, in sequence. Note - BL is the bottom left or the Back icon. Continue to tap on it      even when it is not illuminated.   

3.             Touch Support Menu.  

4.             Press Right arrow for Reset Menu and Touch OK.  

5.             Press Right arrow for Semi-Full Reset and Touch OK.  

6.             Wait for unit to Power Down/Turn Off.  

Press Power button to turn the Printer On.

[Leslkie]

I have the same issue and cannot figure out how to reset my printer

[jltski]

Hello. My printer has also stopped working, and requires a reset. Can you please send me the instructions?

[Betty0610]

@Leslkie @jltski

Welcome to the HP Support Community.

Which Printer do you have?

Let us know 🙂