How do I reset my HP OfficeJet Pro 9015 to factory settings?

[jltski]

@Betty0610 I have an HP OfficeJetPro 9015

[Betty0610]

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[ChalkyGW]

@Betty0610 I have a HP 9019 series printer and was hoping to factory reset this. Would you be able to help please?

[TreehouseCDS]

Could you please send me how to reset as well? My printer is stuck on asking for an ethernet connection when I don’t have one. 

Thanks in advance. Cheers. 

[tommyballgame]

Hi, please urgently send me the reset instructions as well for the e9015.  The control panel is "locked" by an admin which is odd, as I never setup and my HP account does not work.  Therefore I cannot reset via the normal printer menu!  Help!!

[MikeK92]

Please send reset instruction. 

When I turn on I see, "cartridge cannot be used...until enrolled in HP instant ink"

Formerly was enrolled. Looking to reconnect. 

But when I "hide" the first message I get "printhead must be aligned" and I can not proceed past that page to get to one that allows me to reconnect the printer or to check connection of the printer to the network.

[jimbarclay]

I am also one of the 50 some-odd customers needed this reset information.  My Officejet Pro 9015 comes up and hangs trying to print an alignment page.  I've restarted it a dozen times and it always remember it was trying to do that.  I need to reset it and reinstall it from scratch.

[Betty0610]

@jimbarclay

Welcome to the HP Support Community.

I'd love to help.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Longhornusmc]

Please help me reset my printer. The touchscreen gray's out all the options, displaying that they have been locked by the admin. But, I'm the owner and I never locked anything. I'm trying to update the wifi network but it won't let me access the wireless wizard.

[johnyce]

I can't print a test page or any page.  I want to know how to set this printer, hp8600, back to factory settings so I can start over. So far all HP wants to do is sell me a new printer. Anyone know how to reset this printer?