-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- How do I run HP Solution Center without Flash Player

Create an account on the HP Community to personalize your profile and ask a question
03-03-2021 02:01 AM - edited 03-03-2021 02:02 AM
I suppose you could use HP Solution Center to do that.
The issue with HP Solution Center today is that it requires Flash.
Windows 10 stopped Flash from working in January.
To get it to work you either had to roll back your computers calendar to some date in 2020 or use something like RunAsDate.
(Note: a Windows 10 update uninstalled Flashplayer, so I had to find it and reinstall it.
03-31-2021 05:17 PM
You can still make Hp Solution Centre Work as follows:
1) Find and download this flash player installer: flashplayer32_0r0_371_winax.exe
2) Right-click flashplayer32_0r0_371_winax.exe and choose Troubleshoot Compatibility
3) Choose Windows 7
This will install the last version of Flash that did not have a kill switch.
Just make sure Flash is not enabled in your browsers.
I tried all the "solutions" I could find and none worked with my old but reliable Hp ScanJet 4370, except for this.
04-04-2021 06:02 AM
It worked until I updated Windows 10. And now when I run HP Solution Center I see only F and I pictures, but program doesn't run properly. 😞
My advice, Do not update Windows 10, or you will get the same situation as I do have.
06-13-2021 03:43 PM
I tried this and had no luck....same warning "HP Solution Center has determined that you are not operating correct version of flash......"
Which Win OS are you operating?
Which CPU (32 or 64bit)?
Which version of Flash do you still have installed to please HP Solution Center?
thank you and hope to hear back from you....this is driving my nuts not having Ink levels, etc.
Cheers
07-12-2021 12:49 PM - edited 07-12-2021 12:51 PM
@Maroc wrote:
You can still make Hp Solution Centre Work as follows:
1) Find and download this flash player installer: flashplayer32_0r0_371_winax.exe
2) Right-click flashplayer32_0r0_371_winax.exe and choose Troubleshoot Compatibility
3) Choose Windows 7This will install the last version of Flash that did not have a kill switch.
Just make sure Flash is not enabled in your browsers.
I tried all the "solutions" I could find and none worked with my old but reliable Hp ScanJet 4370, except for this.
Verygood and simple solution for my W10 21H1 build 19043.1083
Thank you verymuch, @Maroc