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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Hello,
Unfortunately, for security reasons, we cannot roll back to an earlier version of your printer's firmware.
Your printer has dynamic security. It only applies to ink cartridges equipped with an authentic HP electronic circuit. Ink cartridges with modified or non-HP electronic circuits may not work, and those that are currently operating may not work in the future.
For more information, go to Printers with dynamic security.
If you wish, you can purchase an HP Instant Ink plan , so you can use your printer with authentic HP cartridges. The price of the package is based only on the number of pages printed and not on the number of ink cartridges received by the service.
If you are not interested, I recommend that you Contact HP in your country/region.
Don't hesitate to contact us in case of need.
Best regards,
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
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