How do i reset admin password on my hp envy photo 7855?

[adamv2161]

Have had a recent issue with my printer not printing from the computer, but it will print via my iphone.  I think part of the problem when I re-installed the program was not remembering that I had put an admin password on the printer.  How can I either change it or eliminate it to allow for the setup up to install correctly?

[TEJ1602 · Accepted solution]

@adamv2161, Welcome to HP Support Community!

The only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[adamv2161]

Your solution helped greatly.  I have reset my printer.  However I still have the current problem that I've been dealing with.

I can print from any smartphone, but I still cannot print from my computer.  I am hooked up wirelessly.  Should I hook up with the cable?  After I reset my printer, I uninstalled all HP programs, restarted the computer, re-installed said programs, made sure all drivers are updated.  The results remain the same.

[TEJ1602]

@adamv2161,

Glad to know 🙂

To get help on printing from your smartphone, refer to the document HP Printers - Using the HP Smart App (Android, Apple iOS).

Hope this helps!

[adamv2161]

I hardwired the desktop computer to the printer and everything works just fine now.  Thanks for the tips on the printer rest.

[TEJ1602]

@adamv2161

That's great! Happy to hear that.  

If you need further assistance feel free to reach out to us.  

Have a great day ahead!