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Locked

‎07-01-2021 10:59 AM

HP Recommended
Product: hp officejet Pro 8035
Operating System: macOS 10.15 Catalina

 

I purchased a new HP OfficeJet Pro, in May just opened the box to setup and there are no setup ink cartridges, I ordered new and the printer wants the setup ones i don't have

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-05-2021 01:02 PM

HP Recommended

@Fmmoore

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

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1 REPLY 1

‎07-05-2021 01:02 PM

HP Recommended

@Fmmoore

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No
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