How to check the status of a case

[TSant]

How to follow up support cases created with HP? This does not apply to a specific case or product, but in general, how can we check how is our support case being handled, estimated resolution, if it needs more information, etc.

[Dragon-Fur]

@TSant 

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HP Repair / Repair Status

 HP Support virtual repair center

 HP Repair – Check Service Order Status

Requires Service Order number / Serial number

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[TSant]

Hi @Dragon-Fur,

Thank you for your quick reply. However, that's not quite what I expected. I have already used one of those links to submit a case. But I all got back was a confirmation that a case was created and its number. But that was more than a week ago and since then I got no updates. So I am expecting some page I can enter the case number and see its current status.

Thanks

[Dragon-Fur]

@TSant 

You are welcome.

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[TSant]

@Dragon-Fur,

I can't see in any of my messages that I expected someone to contact HP on my behalf, but I apologize if I sounded like I did.

All I'm doing is asking the community if someone has ever managed to find a way to track open cases, since HP does not pro-actively provide updates. Since the case is open via a web form, a similar web form/page to track them would make the most sense.

Thanks

[Dragon-Fur]

@TSant 

Right.

Unfortunate wording -- I will edit my message.

From your description, perhaps the status is not being kept updated online.

What we have:

 HP Repair – Check Service Order Status

Requires Service Order number / Serial number

If that does not work --

If someone has found a way to track open cases without talking to HP about that case, I am unaware of that process.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"