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‎11-11-2020 02:21 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

There are 2 different hp support accounts for me and i need to remove one

Category:
5 REPLIES 5

‎11-24-2020 02:25 PM

HP Recommended

@Willynpg

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What account are you referring to?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎11-25-2020 07:00 AM

HP Recommended

I am refering to Hp Connected  and HP Smart App Accounts There are now 2 accounts for me under 2 different emails. This is after HP rep suggested creating the scond account.

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‎11-25-2020 07:37 AM

HP Recommended

@Willynpg

 

Follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03550160

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎11-25-2020 03:20 PM

HP Recommended

Thank you for your reply. The issue is that at least one of the 2 accounts that exist for me under 2 different emails o n the HP Servers has to be completely removed. I want to keep the original one but I can not remove items from the dashboard. When I delete the 2 that are wrong they appear to be gone but when I log back in the items I removed are still there. The second account must be removed because my new printer (officejet 9025) thinks it is still on the second account so print anywhere does not wor.

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‎11-26-2020 10:58 AM

HP Recommended

@Willynpg

 

 

If you plan to use your printer with a different HP account, remove the printer from the old HP account, and then add it to your new account.

 

If you want to reuse your custom HP ePrint email address, do not turn off Web Services. The printer code is the first part of your custom address. For example, johndoe123 would be the code for johndoe123@hpeprint.com.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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