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‎09-18-2023 01:02 PM - edited ‎09-18-2023 01:04 PM

HP Recommended
Product: HP Neverstop Laser MFP 1202w

Hello again,

 

Today I setup a new Gateway and Router and created a new local Network. I reset the printer factory reset and turned it off. Once I got the new Network up and running I can NOT get it installed again. I don't understand why a 2 year old printer can be this insanely difficult to install. It is a HP Neverstop 1202w. HP Smart on windows doesn't find it and my mobile phone with Android 13 also doesn't find it. How is this possible? What am I doing wrong???

 

Please help because I must print today. What are the steps from absolute scratch? HP Smart isn't finding it.

 

HP NeverStop 1202w Laser (Not connected to wifi?) How to connect it to wifi?

Windows 11 (PC)(No wifi, just ethernet)

Android 13 (Mobile connected to wifi)

Brand new Asus RT-AX86U Pro WIFI6 router 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-22-2023 12:07 PM

HP Recommended

Thanks for finally replying, but I no longer need help, thank you. After about three hours of trial, somehow the HP App on my phone suddenly saw the printer and installed it onto the new network. It now works on all the computers and devices, thank you.

View solution in original post

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2 REPLIES 2

‎09-21-2023 01:50 PM

HP Recommended

@SkOrPn 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

 

Sandytechy20
I am an HP Employee

1 person found this reply helpful
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‎09-22-2023 12:07 PM

HP Recommended

Thanks for finally replying, but I no longer need help, thank you. After about three hours of trial, somehow the HP App on my phone suddenly saw the printer and installed it onto the new network. It now works on all the computers and devices, thank you.

Was this reply helpful? Yes No
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