Hp Officejet Pro 8025e brand new wifi light not lit, can not set up

[Marc88]

Okay talk about being frustrated and pissed off.  I purchased a brand new Hp Officejet Pro 8025e.  Took it out of the box and installed the ink cartridges.  The display screen is stuck on "To complete set up get HP software at 123.hp.com.

Okay, so I get the software, download it and use the set up feature.  However, my computer and iphone will not find the computer because the wifi light is not lit.  Search the internet and every video and forum that I find explains to use the printer touch screen to turn on the wifi, but I cant because it is stuck on that stupid 123.hp.com screen.

I am beside my self.  I just dont understand why this has to be so difficult.  I cant set it up using USB because I am forced to use wifi.  Is HP trying to turn away customers?  I need some help on this before I take this printer back and if I do I will never buy anything HP.  I was frustrated with my last HP printer when the darn $49 HP cartridges didn't work. 

Some please help me, thanks.  

Yes I am frustrated and ready to throw this printer out the window. 

[Jay_G24]

Hi @Marc88,

I'd like to help!

I understand you are unable to set up the printer over WI-FI.

Tap the question mark button and select 'setup wireless later' and check what happens.

To assist better -

Are you trying to connect your printer to your home or public network?

I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

Meanwhile, Use the Wireless Setup Wizard from the printer control panel to connect your printer to your local Wi-Fi network.

1. Place the printer near the Wi-Fi router.

2. Make sure paper is loaded in the main tray, and then turn on the printer.

3. Select Wireless Setup Wizard from the Wireless, Settings, or Network Setup menu.

4. Select the name of your wireless network, and then enter the password to complete the connection.

   NOTE: 

   If the Wireless Setup Wizard is not listed, select Wi-Fi Protected Setup or WPS, select Push Button, and then follow the steps to connect to the network.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Marc88 · Accepted solution]

Thanks for the response Jay. When I tapped the ? I returned to the instruction screen that sold me to download the software. 

Later that evening, I knew there had to be a way to reset the printer to factory setting. I tried to remove the print cartridges and unplug but that sent me right back to the download screen. 

I held down the power button and two icons popped up. A return arrow and a home button. Neither button would work. I tapped the home button numerous times and the actual Home Screen popped up. I was able to finish the setup as described in the instructions. 

not sure if it was just an anomaly or if the printer hung up on the download screen due to an issue. However everything is installed and the printer works. I kept my window closed during the install so no worries about it getting tossed out. 

thanks for the assistance. Hopefully if this happens to someone else they will hold down the power button and tap the home button until the screen shows the home page. 

[Jay_G24]

Thank you for sharing your solution.

I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!