Hp8600 tray 2 printing

[danjambal]

I've recently bought a microsoft surface 3, and for some reason when I go to print I can no longer select tray 2, it only comes up with tray 1. I've tried a number of things, looked at preferences, and even followed the steps in this post http://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Easy-selection-printing-to-tray-1-or-2/td-... all the way to step 33, but the paper/quality tab does not appear either.

Can anyone help?

[RnRMusicMan]

Hi @danjambal, 

Thank you for joining the HP Forums! 

I understand that you are trying to print to Tray 2 with your HP Officejet pro 8600 printer, and I am happy to help! 

Please try the steps within this guide, The Printer Does Not Pick Up Paper From Tray 2, or Tray 2 Is Not Recognized, and let me know what happens! 

Please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

Hope this guide will resolve the issue! 🙂

[danjambal]

Thank you for your help, I have just tried and it has not worked. The guide didn't have assistance for windows 10, which is what I am running on.

I can print to Tray 2 from my onld laptop without a problem, it's the new surface tablet I am having probelsm with 

[RnRMusicMan · Accepted solution]

Hi danjambal, 

Thank you for your response! 

The steps for Windows 8, will work on Windows 10. Please try the following: 

1. Right-click or touch and hold the bottom left side of the screen to open the menu. From the menu, click or tap Control Panel, and then click or tap View devices and printers.

2. Right-click or touch and hold the printer icon () for your printer, and then click or tap Printing preferences.

3. From the Printing Preferences menu, select Paper/Quality.

4. From the Paper Source drop-down menu, select Tray 2.

5. From the Paper Size drop-down menu, select the appropriate paper size for the print job.

6. Click or tap Apply, and then click or tap OK.

    NOTE:

   Follow these same steps to switch the default print tray back to Tray 1.

if these steps do not work, there could be a driver related issue. Please try our HP Print and Scan Doctor, and let me know what happens!

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

Hope this post is helpful! 🙂

[danjambal]

Hi, thanks.

I tried again and as that still didn't work I used the doctor and re-installed some of the software and it now seems ot be working.

[RnRMusicMan]

Hi danjambal, 

I am glad that everything is working again for you! 

Please consider marking my post above as 'accept as solution'. So other community members who have the same issue can find the answer easier. 

Best regards! 🙂