I am able to print but alignment is off and won't allow me to scan the alignment page

[KellyM22]

Hello, I have been trying to fix my printer the past two weeks and have no such luck. I have printed my print quality diagnostic and the printer alignment page but I have no luck with being able to scan the document. See how it prints attached >>

Printer Alignment Page

Please advise how I can fix this. I have read through the forums and haven't found a resolution to this. Thank you.

[sandytechy20]

@KellyM22

Welcome to HP support community.

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass.

Meanwhile:

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[KellyM22]

Hi Sandy, thank you for your message. I appreciate it. I did try both options you mentioned and neither worked for me. I was able to make a copy but when I try and scan the alignment page, it says it cannot be detected. Here is a photo of what my alignment page looks like. As you can see, it's not very clear. Please advise. Thank you~

Print Alignment Page

[sandytechy20]

@KellyM22

Clean the ink cartridges

1. Load the printer with plain white paper.

2. On the printer control panel, swipe left on the display, and then touch Setup .

3. Touch Tools, and then touch Clean Cartridges.

   The printer prints a Print Quality Diagnostic report.

   

4. Examine the print quality on the Print Quality Diagnostic report.

   • If the print quality is acceptable, touch No. You can stop troubleshooting.

   • If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[KellyM22]

Hi Sandy,

Unfortunately, I am still hitting the same issue. I saw another post about removing the black ink cartridge and letting it sit out (upside down) to see if the printing was clear with the color cartridge. It is clear and visible when just using the color cartridge but then when I put the black cartridge back in, it's like the screenshots I have sent you above. I tried doing the cleaning option like you said and then I tried a new alignment page when I re-installed the cartridges and I am getting the same result as before and with that, it says the alignment page is not detected when I try to scan.

Any thoughts? It appears the issue is with the black ink from what I can tell...

[Kumar0307]

@KellyM22, I'm afraid this seems like an issue. Please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!