I am not able to download HP smart on my lenovo laptop , also cannot install HP deskjet 2778

[Hemant18]

I have purchased HP deskjet ink advantage 2778, i am not able to install the printer, even through wired connection. Also i am unable to download HP smart on my laptop.   I have a Hp login and also have a ms login. i have the Wify password for the printer, i have also registered my printer with HP through printer pin.  but am unable to link my printer to my laptop. Please guide.

[Dragon-Fur]

@Hemant18 

Should work, of course.

General Preparation -

Consider:  Restart everything, including the router that controls your network

Setup Guide - model in the same series:

Printer setup guide for: HP DeskJet Ink Advantage 2774 All-in-One Printer

What else?

Wired can only mean USB -- the printer does not support Ethernet.

I've read that HP Smart might work with a USB cabled environment -- I've never seen it.

The printer does support Wireless.

Product Specifications for the HP DeskJet Ink Advantage 2778 All-in-One Printer (7FR20B)

Connectivity

Ports	1 Hi-Speed USB 2.0
Wireless capability	Yes, built-in Wi-Fi 802.11a/b/g/n
Storage device and direct print support	Storage devices not supported

Reference

Lifewire - 802.11 Standards Explained: 802.11ax, 802.11ac, 802.11b/g/n, 802.11a

If you are running a Dual Band Network,

Consider

If the router supports it,

If you have any 2.4GHz devices,

Ensure the router is broadcasting both 2.4GHz and 5GHz.

Create separately named SSID networks for each frequency - connect the printer to the SSID network it should be using.

General Example - Dual Band Network - FYI only

SSID_Dual_Band_Example_14

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True - HP Smart is (at this writing) only available from the  Microsoft Store

There are a few "rules" - for example, if using VPN, switch that off before installing.

More information is provided here:

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Read FAQ -  including - What are the requirements to set up a printer using the HP Smart app?
• Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
• Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
• HP Smart requires that you sign into the application using your HP Account credentials.
• When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)
• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• “Share” to email – Before using Share, add your sender email address to the Windows Mail application
• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

Help Here:  Unable to download and install the HP Smart printer app

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Printer Software

The Full Feature Software does not require sign-in.

The software can also survive in a USB cabled environment.

You do need an Internet connection to download the installation package to your computer.

Video

HP DeskJet 2700 series printer : Download Offline Copy of Software and Install on Win 10 computer

General Example - Windows - Full Feature Software / full driver printer software - Installed

Programs_and_Features_Printer_Desktop_Icons_9

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References / Resources

Some of the more common remedies grouped here:

Wireless Printing Center > Common Questions > Printer no longer works on network

Technology Tips - Video Gallery  -- From our HP Expert greenturtle

"Technology Tips" DeskJet 2700

 Videos

HP DeskJet 2752 | 2755 | 2720 AiO printer : Restore wireless to default or Reset to setup mode

HP DeskJet 2720|2752|2755 AiO printer: Unbox, Setup, Connect network, Load paper Scan alignment page

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet Ink Advantage 2778 All-in-One Printer 

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