I am unable to print after updating my Mac OS to 15.2. Is there new software/driver for this yet??

[krey2]

I am unable to print from my computer since updating my Mac OS to 15.2 Sequoia. Is there a new driver available?

[Nal_NR]

Hi @krey2,

Welcome to the HP Support Community. 

I'd be glad to help you! 

To be able to answer you effectively, we need some information.

May I have the exact name and product number of the unit? Do not share any of your personal information such as serial, phone number, email ID, etc.

[krey2]

Thanks so much for your help. I have an HP OfficeJet Pro 8715 and a Mac running OS 15.2. 

[Nal_NR]

Hi @krey2,

Thanks for sharing the details. 

I’m sorry to hear that updating your Mac OS has caused printing issues with your HP OfficeJet Pro 8715. It’s frustrating when a routine update disrupts your workflow. Let’s explore solutions to get your printer working again.

• Have you tried printing from different applications to see if the issue persists across all of them?
• Is your printer connected via Wi-Fi, USB, or Ethernet?
• Do you see any error messages or notifications when attempting to print?

Let's try these steps. 

Update Printer Drivers:

• Go to the HP Support website and check for updated drivers or software compatible with macOS 15.2.
• Download and install the latest HP Smart app or driver package for your printer model. or you can install HP easy start.

Reset the Printing System:

• Open System Preferences on your Mac and go to Printers & Scanners.
• Right-click (or Control-click) in the list of printers and select Reset Printing System.
• Re-add your HP OfficeJet Pro 8715 by clicking the + button and selecting the printer.

Verify Printer Connection:

• If the printer is connected via Wi-Fi, ensure it is on the same network as your Mac.
• Print a network configuration page from the printer’s control panel to confirm the connection status.
• Reconnect the printer to Wi-Fi if necessary.

Use AirPrint or Generic Driver:

• When adding the printer in Printers & Scanners, select AirPrint or Generic PostScript Printer in the Use dropdown menu instead of a specific HP driver.
• Test printing with this configuration.

Check for macOS Updates:

• Go to System Preferences > Software Update and ensure macOS 15.2 is fully up to date.
• Sometimes Apple releases compatibility updates for printers shortly after a major OS update.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[krey2]

Hello again. I haven just had a chance to try all the solutions you suggested, but to no avail. I tried a few different programs to print from, but none will work. I continue to get a message on the printer's screen that says "printing" but it won't budge from that.  Please let me know if there are other options. I would hate to have to go buy another printer because of this...

Thanks again-

Kristin

[Nal_NR]

Hi @krey2 ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue over the phone. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!