I can not install my Laserjet pro 200 volor MFP with the install program that i found on the hp site

[Ludo1]

I always get the message :

Er is een probleem bij de voorbereiding voor het installeren van software op het systeem.

Start de pc opnieuw op .Raadpleeg de website voor productondersteuning

When i try again it is always the same message

al bedankt

[Personal Information Removed]

[praveenbv · Accepted solution]

Hi@Ludo1, Welcome to the HP Support Community!

Don't worry I'll try to help you out.

Try these steps to re-install the printer driver - 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type, and open “Devices and Printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions.  

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Ludo1]

Hey

The printing problem has been resolved. First of all, I have already completed steps you sent me. Afterwards I ran HP print and scan doctor again for the 10th time and...

Miraculously I can now print and scan again.

Anyway, thank you very much for your attention to my problem.

Thanks again !!!