I can’t finish setting up my Deskjet 4100 and I don’t have the original cartridge and PIN won’t work

[gmatranga]

Hi!
I need some help because I have the problem like described in post title.
I have read that i need to do a oobe reset, but I can't find the procedure for my printer (Deskjet 4100).
Please someone can help me?
Thank you,

Giulio.

[A_Gayathri · Accepted solution]

Hi @gmatranga,

Welcome to the HP Support Community

I understand you are facing an issue with your Deskjet 4100. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

          Click here  HP printer setup (HP Smart app)

Please refer to this Video: How to Find the WPS PIN to Complete Printer Setup

To locate the WPS pin for the printer press the wireless button and information button at the same time and the printer will print a page with the pin information at the top of page.

If the issue persists, then please follow the steps mentioned in this document:

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!