I can't get the printer driver to work with my laptop

[jkelly63]

I don't understand why I can't print from my laptop when I used to be able to print.  I can't get the driver to work.

[Raj_05]

Hi @jkelly63,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble getting your HP ENVY Photo 7855 All-in-One Printer to work with your laptop, particularly with the driver, here are some steps you can take to resolve the issue.

Uninstall the Current Driver:

• Start by uninstalling the existing printer software. You can do this through the Control Panel by going to "Programs and Features" or "Apps & Features," selecting the HP software, and choosing to uninstall it.
• Additionally, you can remove the driver from the Print Server Properties. To do this, type printui /s /t2 in the Run dialog (Windows + R) to access the Print Server Properties, then navigate to the Drivers tab to delete the HP driver from there​​.

Download and Install the Latest Driver:

• Visit the HP Support website to download the latest driver for your printer. Make sure to select the correct operating system version (Windows 10/11)​​.
• During installation, ensure that your printer is connected and powered on.

Check for Windows Updates:

• Sometimes, Windows updates can impact printer functionality. Make sure your system is up to date by going to Settings > Update & Security > Windows Update​​.

Use HP Print and Scan Doctor:

• HP offers a tool called "HP Print and Scan Doctor" that can help diagnose and fix printing and scanning issues. You can download it from the HP support site​.

Firewall and Antivirus Settings:

• If you're using a firewall or antivirus software, it may be blocking the printer driver. Temporarily disable these security measures to see if it resolves the issue, and then re-enable them afterward​.

Reinstall the Printer:

• After performing the steps above, add the printer back to your laptop. You can do this from the "Printers & Scanners" settings in Windows.

Following these steps should help you restore printing functionality from your laptop.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support